Privacy Policy

Last updated: June 10, 2026

1. Introduction

SYNAPSEX LEARNING LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

We are a company registered in England and Wales. Our registered address is 22 Summer Crescent, Kettering, NN16 9QE, United Kingdom. We are the data controller for the personal data we process.

2. Data We Collect

We may collect and process the following categories of personal data:

• Contact information: Name, email address, phone number, and any other details you provide through our contact form or direct communications.
• Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on our website.
• Communication data: Records of correspondence when you contact us via email, our contact form, or other communication channels.
• Usage data: Information about how you use our website and services, collected through cookies and similar technologies.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and communicate with you about our services.
• To provide, maintain, and improve our website and services.
• To comply with legal obligations and enforce our terms of service.
• To analyse website usage and improve user experience.
• To send you relevant information about our services, where you have consented to receive such communications.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Consent: Where you have given clear consent for us to process your data for a specific purpose.
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights.
• Legal obligation: Where we need to comply with a legal or regulatory obligation.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your data with:

• Service providers who assist us in operating our website and business (e.g., hosting providers, email services), subject to appropriate data processing agreements.
• Professional advisers including lawyers, auditors, and insurers where necessary.
• Law enforcement or regulatory authorities where required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months unless a longer retention period is required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Data portability, allowing you to obtain and reuse your data.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at contact@synapsexlearning.com.

9. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. Essential cookies are necessary for the website to function and cannot be switched off in our systems.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@synapsexlearning.com
• Address: 22 Summer Crescent, Kettering, NN16 9QE, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).